Immoscoop

Privacy policy

This privacy notice is effective from, 8 March 2022.

1. Your privacy is important to us

This privacy statement is valid for the processing of personal data collected by Immoscoop 2.0 BV (Vaartdijk 3 bus 0201 in 3018 Wijgmaal, VAT BE 0770.397.655) (hereinafter referred to as Immoscoop) through its website.

Immoscoop is committed to respecting and protecting your privacy. In this privacy statement, Immoscoop informs you about the use of your personal data collected by our website. Please read this information carefully so that you know how Immoscoop may use your data. You will also find information in this privacy statement about your privacy rights and how to exercise them.

Immoscoop may amend this privacy statement at any time. The most recent version can be found at https://www.immoscoop.be/content/en/privacy-statement . Immoscoop will inform you of any important changes to the contents of this privacy statement via the website.

With regard to your privacy, we comply with the following applicable regulations:

  • The General Data Protection Regulation ("GDPR") of 27 April 2016, which aims to ensure better protection for natural persons when processing their personal data.

  • The Belgian law of 30 July 2018 on the protection of natural persons with regard to the processing of personal data

  • Any other legislation to which we must comply in the context of personal data protection.

This privacy statement applies only to Immoscoop 's website and not to other websites for which links are provided on this site. If you arrive at another website via a hyperlink, such as an estate agent`s website, this privacy statement does not apply to your visit to that website. Nor does this privacy statement apply to the information about a property (such as the asking price, land registry information, characteristics and photos of the property) which a property agent offers for publication on the Immoscoop website. Of course, Immoscoop will handle these data with care and the agreements made between Immoscoop and the property agent will apply. Should you have any questions about this, please contact the selling estate agent.

We also recommend that you read Immoscoop's cookie statement. There you can read what cookies are, which cookies Immoscoop uses, how to change your choice and how Immoscoop protects your privacy. The cookie statement can be found on our website.

https://www.immoscoop.be/content/en/cookie-statement

2. Immoscoop processes your personal data for various purposes

2.1. Processing personal data

Personal data refers to all information of a personal nature that concerns you, i.e. all information that makes it possible to identify you directly or indirectly as a natural person. When using the website, the user's IP address is automatically recorded. The IP address is temporarily stored in a database. Immoscoop also makes use of 'cookies'. A cookie is a small file stored on the computer's hard disk. These cookies are only used to enhance the usability & security of the website. You have the option to refuse the setting of certain cookies See the cookie statement for further details.

2.2. The different purposes

Immoscoop uses your personal data only for the purposes listed below.

2.2.1. Research

Immoscoop uses data related to website usage for research purposes. The purpose of this is to improve ease of use and service and to gain insight into the market. Where possible, we use anonymous and/or aggregated data that cannot be traced back to an individual visitor. Immoscoop may also use the data provided by you on the website for quality research in a broad sense and to gain more insight into the market. Furthermore, we use your personal data for statistical purposes. We also use this data to improve our website and develop new functionalities and services.

2.2.2. Personalisation

Immoscoop also uses the data use of the website to identify your interests. In addition, your use of the website is tracked (e.g. click behaviour) in accordance with your cookie choices.

2.2.3. Account creation

Immoscoop collects your identification data (name, first name, e-mail address) when you create an account. We use and process the data you provide only to allow you to create and manage your account. In your profile, you can also track and adjust your preferences in terms of searches, favourites and other features.

2.2.4. Security

IP addresses are used to detect and combat unlawful use of the website.

3. The various legal grounds on which Immoscoop may process your personal data

The processing of personal data is lawful only if Immoscoop relies on one of the legal grounds of the General Data Protection Regulation (GDPR).

3.1. Consent

Immoscoop requests your consent to process your personal data in certain cases. This happens, for example, when we want to put you in contact with a seller or estate agent and ask your permission to transfer your contact details to the seller or estate agent tomorrow. When you create a profile, you also give us permission to process the necessary data for this purpose.

You can withdraw your consent at any time. If you withdraw your consent, we will stop all processing based on this consent unless a legal or regulatory obligation or a judicial or administrative order prevents us from doing so. However, this does not affect the lawfulness of the operations carried out on the basis of the validly given consent before the withdrawal. Please also note that the withdrawal of consent may imply that you are no longer able to use certain services in whole or in part on the website.

3.2. Legitimate interest

Immoscoop may process personal data if this is necessary to pursue its legitimate interests. They are motivated by the necessity to function as a company and to enable the development of new initiatives and their offer to customers. In doing so, Immoscoop takes care to minimise the impact on your privacy and, in any case, not to disturb the balance between Immoscoop 's legitimate interests and the impact on your privacy. For example, we may send you e-mails with updates that are in line with information previously requested by you.

Should you nevertheless object to such processing, you may exercise your right to object. Immoscoop will always respect this opposition unless there are compelling reasons not to do so.

3.3. Legal obligation

The processing of personal data may be necessary in the context of a legal obligation with which Immoscoop must comply.

3.4. Execution of an agreement

When necessary for the performance of an agreement, we may also process personal data.

4. Retention periods

Personal data retention periods are an important element within privacy legislation . The basic principle is that personal data should not be kept longer than necessary for the purpose of processing. The length of time your personal data are kept depends, among other things, on the type of personal data. In any case, they are never kept longer than the time necessary to achieve the purpose of processing. After the expiry of the period in which the data are kept, Immoscoop will therefore delete your data.

5. You have a right to your privacy

When your data is processed, you have a lot of rights.

5.1. Right of access

If you would like to inspect the data that Immoscoop processes about you, please let us know. You have the right to request access to all your personal data processed by us. To grant this request, you must declare which personal data you wish to be given. If you exercise your right of access, Immoscoop will provide you with as complete an overview of your data as possible.

5.2. Right of rectification

It may happen that certain data that Immoscoop has stored about you are not (no longer) correct. You can always ask to have these data corrected or completed. If you have registered, you can correct many of these data yourself via your profile

5.3. Right to erasure

You may ask Immoscoop to delete your personal data. If Immoscoop no longer has a compelling reason for processing your personal data, we will delete it. However, a legal obligation may possibly prevent deletion.

5.4. Right of objection

If you disagree with the way Immoscoop processes certain data on the basis of legitimate interest, you may oppose it. Resistance we will comply with, unless there are compelling reasons not to do so. Of course, you can also always oppose specific processing of personal data.

5.5. Exercising your rights

If you wish to make a request to exercise one or more of the rights listed above, you can simply send an email to info@immoscoop.be. Always be as specific as possible in what you want. This will allow Immoscoop to handle your request concretely and correctly. Immoscoop must be able to verify your identity to avoid someone else exercising your rights. That is why Immoscoop may request a copy of your identity card.

Would you like more information or do you disagree with Immoscoop's position? Then surf to the site of the Belgian Data Protection Authority (https://www.dataprotectionauthority.be/citizen.) You can also file a complaint there.

6. Security

Your personal data is hosted on servers at Amazon in Europe. These are monitored, configured and regularly updated to minimise the following risks:

  • the unauthorised access to or modification of your data

  • the inappropriate use or disclosure of your data

  • an unlawful destruction or accidental loss of your data


7. Third parties

In the context of pursuing all or part of the purposes mentioned in point 3, Immoscoop may transfer your personal data to third parties. These third parties may be companies or natural persons. For example, they may be IT service providers who ensure the maintenance of the website, or consultants... Immoscoop selects these third parties with the greatest care.

If you are interested in a property and wish to get in touch with the estate agent/seller, we ask you to leave your contact details using a form provided for this purpose. Your contact details will then be sent to the seller or estate agent. Your data will not be stored or used by Immoscoop. The estate agent may only process personal data in accordance with the purposes for which the data were obtained.

Immoscoop does not provide personal data to third parties, unless it is obliged to do so on the basis of a legal provision or a decision by a court or supervisory authority, or if this is necessary in the interests of preventing, detecting or prosecuting criminal offences (such as fraud, deceit or fraud) or if you have given your consent.

8. Do you have a question or wish to make a complaint?

If you wish to comment on certain matters in this privacy statement, you may contact Immoscoop . The address and other contact details can be found under point 8.

You can always lodge a complaint with the Data Protection Authority at the following address:

  • Data protection authority

  • Drukpersstraat 35

  • 1000 Brussel

  • Tel. +32 2 274 48 00

  • contact@apd-gba.be

If you would like more info on complaints and the possible ways to appeal, we recommend you consult the following address of the Data Protection Authority: https://www.dataprotectionauthority.be/citizen

9. Finally

Immoscoop may amend this privacy statement at any time. Therefore, please check this privacy statement regularly. The most recent version can be found at https://www.immoscoop.be/content/en/privacy-statement
. If you have any further questions, please feel free to email info@immoscoop.be or contact us at the address below:

IMMOSCOOP 2.0 BV
Vaartdijk 3 bus 0201, 3018 Wijgmaal (Leuven) België